Privacy Policy

This Privacy Policy explains how AuraDox Enterprises LLC, doing business as LeadZik ("LeadZik," "Company," "we," "us," or "our"), collects, uses, discloses, stores, and protects information in connection with the LeadZik business-to-business contractor platform.

This Privacy Policy applies only to the LeadZik contractor-facing platform, including app.leadzik.com, contractor dashboards, contractor mobile applications, contractor accounts, Lead previews, Lead purchases, billing, support, notifications, and related business services.

This Privacy Policy does not serve as the primary privacy policy for ZikQuote or any separate consumer-facing website, form, landing page, homeowner quote request flow, or consumer service. Consumer-facing services may be governed by separate consumer privacy notices, disclosures, consent language, and terms.

Because the LeadZik contractor platform displays, routes, verifies, processes, sells, and supports consumer Lead information for business customers, this Privacy Policy also explains how consumer Lead information may be processed within the contractor platform.

By accessing or using LeadZik, you acknowledge this Privacy Policy.

1. SCOPE AND PURPOSE

1.1 B2B Platform Scope. This Privacy Policy applies to information processed through the LeadZik B2B contractor platform.

1.2 Contractor Users. This Privacy Policy applies to contractors, companies, account owners, admins, employees, representatives, agents, Account Users, and other business users of the Platform.

1.3 Consumer Lead Data. This Privacy Policy also describes how consumer Lead information may be processed, disclosed, and made available through the contractor platform.

1.4 Separate Consumer Policies. Consumers who submit information through a separate consumer-facing website, form, quote request flow, or service may be subject to separate privacy notices and consent disclosures.

1.5 Business Use. The Platform is intended for business use and not for personal, household, family, or consumer use by Contractors.

2. INFORMATION WE COLLECT

2.1 Contractor Account Information. We may collect information about contractors, companies, account owners, admins, representatives, and Account Users, including:

1. name;
2. business name;
3. job title or role;
4. email address;
5. phone number;
6. business address;
7. billing address;
8. service areas;
9. trade categories;
10. vertical preferences;
11. project preferences;
12. notification preferences;
13. account settings;
14. mobile app settings;
15. user permissions;
16. login credentials or authentication information;
17. license, insurance, or business information if provided;
18. support messages;
19. refund requests;
20. account notes;
21. communications with LeadZik.

2.2 Billing and Transaction Information. We may collect billing and transaction information, including:

1. payment method tokens;
2. payment processor identifiers;
3. billing name;
4. billing address;
5. receipts;
6. invoices;
7. Lead purchases;
8. Autopay settings;
9. wallet or account balances;
10. credits;
11. promotional balances;
12. refunds or credit requests;
13. chargebacks;
14. payment disputes;
15. transaction history;
16. fraud, risk, and payment verification signals.

2.3 Payment Card Processing. Full payment card numbers are generally processed by third-party payment processors and are not directly stored by LeadZik. LeadZik may store tokens, transaction records, billing metadata, processor identifiers, receipts, and related payment information.

2.4 Consumer Lead Information. We may process consumer, homeowner, property owner, tenant, or project requester information in order to generate, verify, route, preview, sell, deliver, support, review, and manage Leads. This may include:

1. name;
2. phone number;
3. email address;
4. property address;
5. project location;
6. service requested;
7. roofing, repair, replacement, inspection, storm damage, or home-service details;
8. project timing;
9. project notes;
10. estimated project category;
11. estimated project value;
12. property characteristics;
13. submitted preferences;
14. form submission data;
15. consent language or consent records, where available;
16. advertising campaign data;
17. landing page data;
18. referral source data;
19. attribution data;
20. IP address and device/browser data associated with a submission;
21. fraud, validation, duplicate, quality, and routing metadata;
22. communications and support records related to the Lead.

2.5 Technical and Device Information. We may automatically collect technical information, including:

1. IP address;
2. browser type;
3. operating system;
4. device identifiers;
5. mobile device information;
6. app version;
7. approximate location derived from IP address;
8. authentication logs;
9. security logs;
10. session logs;
11. crash reports;
12. error logs;
13. performance logs;
14. cookies, pixels, SDKs, and similar technologies.

2.6 Usage Information. We may collect information about how you use the Platform, including:

1. pages viewed;
2. clicks;
3. Lead Preview activity;
4. Lead purchase activity;
5. search activity;
6. service-area activity;
7. notification interactions;
8. Autopay activity;
9. dashboard activity;
10. support activity;
11. refund activity;
12. feature usage;
13. session duration;
14. account actions.

2.7 Communications and Support Information. If you contact us, submit a support ticket, request a refund, participate in a review, respond to a survey, or communicate with us by email, phone, text, chat, dashboard, or app, we may collect the content of those communications and related metadata.

2.8 Recordings and Monitoring. Where permitted by law, calls, messages, support interactions, or Platform communications may be recorded, monitored, transcribed, analyzed, summarized, or reviewed for support, quality assurance, fraud prevention, training, legal compliance, and dispute resolution.

2.9 Information from Third Parties. We may receive information from third parties, including:

1. payment processors;
2. fraud prevention vendors;
3. identity verification providers;
4. business verification providers;
5. phone validation providers;
6. email validation providers;
7. lead sources;
8. publishers;
9. advertising networks;
10. attribution providers;
11. analytics providers;
12. hosting providers;
13. CRM and workflow tools;
14. communication providers;
15. public sources;
16. data vendors;
17. AI-assisted workflow providers.

3. HOW WE USE INFORMATION

3.1 Platform Operations. We use information to provide, operate, maintain, secure, and improve the Platform.

3.2 Account Management. We use information to create accounts, authenticate users, manage permissions, administer settings, provide dashboards, and support account activity.

3.3 Lead Marketplace Operations. We use information to generate, collect, verify, classify, score, route, preview, sell, unlock, deliver, and manage Leads.

3.4 Payments and Billing. We use information to process payments, Autopay, credits, refunds, chargebacks, invoices, taxes, receipts, account balances, prepaid deposits, and payment disputes. For accounts in automatic mode or with Autopay enabled, we also use payment method, account, and campaign information to retain your payment method on file, automatically charge for Leads, fund and manage advertising and lead-generation campaigns on your behalf, and charge for incurred advertising or lead-generation costs as described in the Terms of Service.

3.5 Support and Refund Review. We use information to respond to support requests, investigate issues, review refund requests, verify Lead quality, detect duplicate submissions, and communicate decisions.

3.6 Fraud, Abuse, and Security. We use information to detect, prevent, investigate, and respond to fraud, abuse, spam, fake submissions, invalid Leads, chargebacks, security incidents, unauthorized access, and policy violations.

3.7 Communications. We use information to send transactional, account, billing, service, security, support, Lead, refund, Autopay, notification, and marketing communications.

3.8 Analytics and Improvement. We use information to analyze Platform performance, Lead demand, market trends, account activity, feature usage, quality trends, fraud patterns, purchase behavior, and business performance.

3.9 Personalization. We may use information to personalize service areas, Lead categories, notifications, dashboards, account settings, and Platform experience.

3.10 Legal Compliance. We use information to comply with legal, regulatory, tax, accounting, contractual, law-enforcement, and dispute-resolution obligations.

3.11 Enforcement. We use information to enforce our Terms of Service, policies, agreements, rights, payment obligations, and legal claims.

3.12 Business Transactions. We may use information in connection with financing, investment, merger, acquisition, reorganization, bankruptcy, due diligence, sale of assets, transfer of business, or similar transactions.

4. AUTOMATED AND AI-ASSISTED PROCESSING

4.1 Use of Automated Tools. LeadZik may use automated systems, human-reviewed systems, third-party tools, machine learning, and AI-assisted workflows to operate and improve the Platform.

4.2 Purposes. These tools may assist with:

1. Lead routing;
2. Lead scoring;
3. Lead categorization;
4. duplicate detection;
5. fraud detection;
6. payment-risk review;
7. refund request analysis;
8. support ticket triage;
9. account monitoring;
10. abuse prevention;
11. quality assurance;
12. message drafting;
13. summary generation;
14. analytics;
15. operational decision support.

4.3 Operational Decisions. Automated and AI-assisted systems may assist, recommend, prioritize, flag, summarize, classify, approve, deny, or support operational decisions.

4.4 Human Review. LeadZik may rely on, review, modify, reject, or override automated outputs in its discretion, subject to applicable law. Except where required by law, no specific form of human review is guaranteed.

4.5 No Guarantee of Accuracy. Automated and AI-assisted outputs may be incomplete, inaccurate, delayed, or incorrect. LeadZik does not guarantee the accuracy, completeness, or reliability of such outputs.

5. HOW WE DISCLOSE INFORMATION

5.1 Contractor Account Disclosure. We may disclose information to the contractor account, account owner, admins, authorized users, team members, representatives, or agents associated with an account.

5.2 Lead Disclosure to Contractors. Consumer Lead information may be disclosed, displayed, sold, unlocked, previewed, or otherwise made available to contractors who purchase, receive, preview, or are otherwise permitted to access applicable Leads through the Platform.

5.3 Independent Contractor Responsibility. Contractors are independent businesses and are not LeadZik's service providers merely because they purchase or receive Lead information. After a Contractor receives Lead information, the Contractor is responsible for its own use, protection, retention, disclosure, and legal compliance regarding that information.

5.4 Service Providers. We may disclose information to vendors and service providers that help us operate the Platform, including:

1. hosting providers;
2. database providers;
3. cloud infrastructure providers;
4. analytics tools;
5. payment processors;
6. fraud prevention vendors;
7. verification providers;
8. email providers;
9. SMS providers;
10. push notification providers;
11. support tools;
12. CRM and workflow tools;
13. security vendors;
14. AI-assisted operations providers;
15. legal, accounting, tax, compliance, and professional advisors.

5.5 Lead Sources and Partners. We may disclose or receive information from lead sources, publishers, advertising platforms, referral partners, verification providers, attribution providers, data providers, or similar parties in order to generate, route, verify, measure, pay for, or manage Leads.

5.6 Legal and Compliance Disclosure. We may disclose information if we believe disclosure is necessary or appropriate to:

1. comply with law;
2. respond to subpoenas, court orders, legal process, regulatory requests, or government requests;
3. enforce our Terms, policies, agreements, or rights;
4. investigate fraud, abuse, security incidents, payment disputes, or unlawful activity;
5. protect LeadZik, Consumers, Contractors, service providers, payment processors, or the public;
6. respond to claims, disputes, investigations, or legal proceedings;
7. prevent harm, financial loss, data misuse, or Platform abuse.

5.7 Business Transfers. We may disclose, transfer, or make available information in connection with any merger, acquisition, financing, investment, reorganization, bankruptcy, due diligence process, sale of assets, transfer of business, or similar transaction.

5.8 Aggregated or De-Identified Information. We may use and disclose aggregated, anonymized, de-identified, or statistical information for any lawful business purpose.

6. SALE OR SHARING OF INFORMATION

6.1 LeadZik's Lead Marketplace. LeadZik's core B2B service involves making consumer Lead information available to contractors and home-service businesses that may purchase, receive, preview, or access Leads. Depending on applicable law, this activity may be considered a sale, disclosure, or sharing of personal information.

6.2 Consumer Consent and Notices. LeadZik obtains and captures consumer consent through consumer-facing forms, disclosures, and consent language before distributing Leads to contractors. Contractors may request consent documentation for a specific Purchased Lead by contacting support@leadzik.com. Consumer-facing notices, opt-out rights, and privacy choices for homeowners or Consumers may also be addressed through the applicable consumer-facing privacy policy, form disclosure, or rights process for the consumer service involved.

6.3 Contractor Account Information. LeadZik does not sell contractor account personal information for third-party consumer advertising use.

6.4 Analytics and Advertising Tools. We may use analytics, cookies, pixels, SDKs, advertising tools, retargeting tools, attribution tools, and similar technologies as described in this Privacy Policy.

7. COOKIES, PIXELS, SDKS, AND TRACKING TECHNOLOGIES

7.1 Use of Tracking Technologies. We may use cookies, pixels, SDKs, local storage, session replay tools, analytics tags, advertising identifiers, and similar technologies.

7.2 Purposes. We may use these technologies to:

1. keep users signed in;
2. remember preferences;
3. secure accounts;
4. detect fraud and abuse;
5. measure Platform performance;
6. analyze feature usage;
7. improve user experience;
8. attribute Leads, ads, and purchases;
9. support marketing and retargeting where permitted;
10. diagnose errors and crashes.

7.3 Controls. You may control some cookies through browser settings. Disabling cookies may affect Platform functionality.

8. CONTRACTOR RESPONSIBILITIES FOR LEAD DATA

8.1 Independent Responsibility. When you receive, purchase, export, copy, download, contact, store, or otherwise process consumer Lead information through LeadZik, you are independently responsible for your own compliance with applicable privacy, security, telemarketing, texting, email, advertising, licensing, consumer-protection, and data-retention laws.

8.2 Security. You must protect Lead information from unauthorized access, misuse, disclosure, alteration, and loss.

8.3 Consumer Choices. You must honor applicable Consumer opt-outs, deletion requests, unsubscribe requests, Do-Not-Call requests, STOP requests, access requests, correction requests, and other legal rights to the extent they apply to your business.

8.4 Restricted Uses. You may not use LeadZik Lead Data for unrelated marketing, resale, brokering, list-building, public posting, data enrichment, AI model training, or any purpose prohibited by LeadZik's Terms of Service.

8.5 Breach Notice. You must promptly notify LeadZik if Lead Data you receive through the Platform is subject to unauthorized access, misuse, disclosure, loss, or breach.

9. DATA RETENTION

9.1 Retention Period. We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

9.2 Retention Purposes. Retention purposes may include:

1. Platform operations;
2. account management;
3. Lead delivery;
4. billing;
5. refunds;
6. dispute resolution;
7. fraud prevention;
8. chargeback defense;
9. security;
10. legal compliance;
11. tax and accounting records;
12. analytics;
13. enforcement;
14. business records.

9.3 Variable Retention. Retention periods vary depending on the type of information, account status, legal requirements, business needs, fraud risk, disputes, chargebacks, and Platform integrity needs.

9.4 Post-Account Retention. We may retain certain information after account closure where necessary to comply with law, prevent fraud, resolve disputes, enforce agreements, maintain records, or protect LeadZik and others.

10. SECURITY

10.1 Safeguards. We use technical, administrative, and organizational safeguards designed to protect information.

10.2 Examples. Safeguards may include access controls, encryption in transit, authentication measures, monitoring, logging, vendor controls, and security review practices.

10.3 No Absolute Security. No system, platform, transmission, database, or storage method is completely secure. We cannot guarantee absolute security.

10.4 Your Responsibility. You are responsible for maintaining the security of your account credentials, devices, personnel access, exports, downloads, CRM systems, and any Lead Data you receive.

11. YOUR CHOICES

11.1 Account Updates. You may be able to update certain account information through the Platform.

11.2 Notifications. You may be able to change certain notification preferences through account settings, browser settings, device settings, or app settings.

11.3 Marketing Communications. You may opt out of certain marketing emails by using the unsubscribe mechanism or contacting us.

11.4 Transactional Communications. Even if you opt out of marketing communications, we may still send transactional, security, billing, account, legal, support, and service communications.

11.5 Privacy Requests. Depending on your jurisdiction and the nature of the information, you may request access, correction, deletion, portability, restriction, or other privacy rights.

11.6 Verification. We may need to verify your identity, authority, account relationship, or request details before fulfilling a privacy request.

12. U.S. STATE PRIVACY RIGHTS

12.1 State Rights. Depending on your jurisdiction and the nature of the information, you may have privacy rights under U.S. state privacy laws.

12.2 Possible Rights. These rights may include the right to:

1. know or access personal information;
2. delete personal information;
3. correct inaccurate personal information;
4. obtain a copy of personal information;
5. opt out of certain sales or sharing;
6. opt out of certain targeted advertising;
7. limit certain uses of sensitive personal information;
8. appeal a privacy-rights decision;
9. avoid discrimination for exercising privacy rights.

12.3 Legal Limits. These rights are subject to legal limits, exemptions, verification requirements, and the specific law that applies.

12.4 Business Contact and Contractor Data. Business contact information, contractor account information, employee/user information, consumer Lead information, and Platform records may be treated differently depending on the law and context.

12.5 Denials and Limitations. We may deny or limit requests where permitted by law, including where retention is needed for security, fraud prevention, payment records, tax records, legal compliance, dispute resolution, contractual obligations, or Platform integrity.

13. CALIFORNIA PRIVACY NOTICE

13.1 Applicability. This Section applies to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to LeadZik's processing of personal information.

13.2 Categories Collected. We may collect the following categories of personal information:

1. identifiers, such as name, email, phone number, business address, IP address, account identifiers, and device identifiers;
2. commercial information, such as Lead purchases, payment history, credits, refund requests, invoices, and account activity;
3. internet or electronic network activity, such as Platform usage, clicks, logs, session activity, device data, and cookie data;
4. geolocation information, such as approximate location from IP address or service-area information;
5. professional or business information, such as company name, role, license information, service areas, and trade category;
6. audio, electronic, or similar information, if communications are recorded or logged where permitted by law;
7. inferences, such as preferences, Lead categories, risk signals, quality signals, or account trends;
8. sensitive personal information, only where collected or processed in limited contexts such as account security, credentials, payment-related information handled by processors, or information included in support or Lead records.

13.3 Sources. Sources of personal information may include you, your company, Account Users, Consumers, lead forms, service providers, payment processors, advertising sources, verification tools, fraud tools, analytics systems, communications systems, and third-party partners.

13.4 Business Purposes. Business and commercial purposes are described in Sections 3 and 4 of this Privacy Policy.

13.5 Disclosure Categories. Categories of third parties to whom information may be disclosed are described in Section 5 of this Privacy Policy.

13.6 Lead Marketplace Disclosure. LeadZik's core service involves disclosing consumer Lead information to contractors. Depending on the context, this may be considered a sale or disclosure of consumer personal information under certain laws.

13.7 Contractor Account Personal Information. LeadZik does not sell contractor account personal information for third-party consumer advertising use.

13.8 California Requests. California residents may request to know, access, delete, correct, or opt out of certain processing where applicable by contacting us using the information below.

14. SENSITIVE INFORMATION

14.1 Avoid Submitting Sensitive Information. You should not submit Social Security numbers, government IDs, full payment card numbers, health information, biometric information, children's information, or other sensitive information unless specifically requested by LeadZik and necessary for the Platform.

14.2 Free-Text Fields. If you submit sensitive information in support messages, notes, uploads, or other free-text fields, we may process it as part of the record in which it was submitted.

15. CHILDREN'S PRIVACY

15.1 Not for Children. The LeadZik contractor platform is not directed to children under 13 and is not intended for use by minors.

15.2 No Knowing Collection. We do not knowingly collect personal information from children under 13 through the contractor platform.

15.3 Contact. If you believe a child has provided information to us, contact us so we can take appropriate action.

16. CROSS-BORDER PROCESSING

16.1 United States Processing. LeadZik is based in the United States. Information may be processed in the United States and other locations where we or our service providers operate.

16.2 Transfers. If you access the Platform from outside the United States, you understand that information may be transferred to and processed in the United States or other jurisdictions.

17. THIRD-PARTY LINKS AND SERVICES

17.1 Third-Party Services. The Platform may contain links to or integrations with third-party websites, apps, payment processors, CRMs, communication tools, analytics tools, or other services.

17.2 No Responsibility. We are not responsible for the privacy practices, security, content, policies, or conduct of third parties.

17.3 Third-Party Terms. Your use of third-party services is subject to their terms and privacy policies.

18. CHANGES TO THIS PRIVACY POLICY

18.1 Updates. We may update this Privacy Policy from time to time.

18.2 Effective Date. Updates are effective when posted unless a later effective date is stated.

18.3 Continued Use. Your continued use of the Platform after an update means you acknowledge the updated Privacy Policy.

19. CONTACT US

19.1 Contact Information. Privacy questions or requests may be sent to:

LeadZik / AuraDox Enterprises LLC

Email: support@leadzik.com

19.2 Request Verification. We may require identity, authority, account, or business verification before responding to a privacy request.